FAQs

Orders and refund :

1. My purchase status is "Processing"

"Processing" is a temporary transaction block by our security system. Instructions to verify your order are available in the "My orders" page and sent by e-mail.

2. The CD key that I received doesn't work

If the received CD Key does not work, or if the code is hard to read, open a chat in the "chat icon" section in order to find where the problem comes from.

3. Issues with a code (invalid or duplicate)

Invalid code :

Please follow the instructions. You have to ensure that you are in the correct platform (Steam, Uplay, Origin, etc).

Duplicate code :

If your code is declared as already used, worry not, we got you covered.

Please contact us through chat icon.

To speed up the process, please send us a screenshot of the error you get with your code. Don’t crop or edit the image.

4. Is a refund possible ?

Considering the nature of the CD key we sell ,

Refunds can only be issued if the code has not been redeemed/activated due to it's damaged or not working. Once the code has been redeemed, no form of refund or other compensation is possible.

if you order by wrong , or if you didn't like the CD key ,so there is no refund for this situations

Refund only issued if the code doesn't work or somthing wrong with the keys

5. Refunds

Considering the nature of the CD key we sell ,

Refunds can only be issued if the code has not been redeemed/activated due to it's damaged or not working. Once the code has been redeemed, no form of refund or other compensation is possible.

if you order by wrong , or if you didn't like the CD key ,so there is no refund for this situations

Refund only issued if the code doesn't work or somthing wrong with the keys

“Pending Refund” means that our system is processing the request before actually issuing the refund. This process takes around 24 hours.

“Refunded” means that our system has already canceled the payment and issued the refund. Your payment platform may take up to 14 days to refund your funds once we have canceled the order.

6. Performance issues with games

As we don't develop the software we sell, we cannot take responsibility for performance issues you may experience even if your system meets the requirements. Please contact the developer.